Wow. That’s about the best reaction I can convey… it’s how I’m feeling. Let me explain.
The nurse arrived last night and went right to work. As she began pulling Ryan’s medications together she was telling us how her car’s alternator crapped-out in the morning. Monday was the first appointment any repair shop could take her. Her car was not working.
Naturally, I was curious how she managed to make it to our home from Gaithersburg, MD. Her response still has me impressed. Granted, I thought she would tell me a friend had driven her. Maybe a family member. A taxi? Nah, that would be too expensive from Maryland. No matter, she made it to work and that’s what’s important.
She tells me the nursing agency Director drove her! This is a two-hour round trip. Further, they arranged another staff member to take her home this morning. Did I say I’m impressed? To me, this might be a game-changer with our ongoing nursing plans. If nothing else, it stopped me dead in my tracks and is making me reconsider everything. This was a very classy move, for sure.
It also gives me great confidence when the Director is paying personal attention to Ryan’s case. It let’s me know that she values our business and is working to make us satisfied.
“Classy” YES!!! And it’s about time…because RYAN–and YOU and SUE deserve NOTHING LESS….
How did she get to the next patient or back to her home! Did the Director wait for her?
Another management staff member picked her up in the morning. This is just such a classy move.
That is awesome! Always good to have wonderful people on your side…makes the journey a tad easier!
Hallelujah for pleasant surprises!
Hi Ken, if you are comfortable sharing your new agency’s name with us, I would like to know it as my sister and I are always looking for the best in nursing care for our parents. Thanks, and I’m praying you, Ryan, Kari and Sue are enjoying a good weekend together!! Love & prayers, Paula
Gail Doyle says
Dear Ken ,So glad the nurse worked out and it sounds like they really care about patient…Good Luck. that it remains this way Hope you all get some rest and hugs to Ryan and His sweet sister Kari.
Ken, Sometimes you have to stir it up, to see some action! So happy this worked out for you. The director driving her may have kept your business, too bad more companies don’t think like this. Hopefully, you had a chance to get some rest.
Bet she loved Ry too! Made my morning Ken. I’m in WVA for a conference. Pretty sure this is a good omen!!!!
Yeah, for the nurses!!
a. I’m impressed and delighted
b. Kudo’s to the nursing director and the nurse
c. Don’t expect what you don’t inspect, so lets hope the director stays on top of things along with all the other clients they have because people are important.
d. It is great to see you filled with hope. It seems like a soothing ointment on an open wound… relief, sleep, one less thing to worry about, checked off your list! Praying it stays that way!
Add my thumbs up to the nurse and her director to the list you will receive today.
Hugs to Ryan and all of you