Going back many years, I always wanted to get the bumper sticker “Mean People Suck”. Ryan and Kari loved it too, but Sue was adamantly opposed. She felt it was too “in your face”. I remember her telling us we should get just the opposite… something like “Nice People Don’t Suck”. Hmmm, just doesn’t have the humor I was looking for while delivering a very true message.
So, as you likely guessed by now, my bumper remained sticker-less. I was denied the opportunity to spread my message to the highway masses. I still wonder, how many people I could have enlightened.
Home Health Therapy Agency Sucks!
Now, here’s a bumper sticker that Sue would not talk me out of. It’s my humble opinion that they foster a culture of deceit and unethical practices. Granted, it’s only my experience, but I sense I’m not the only one. Let me explain…
By now, you all should know the debacle they got us into, as I interpreted it in a previous post, Therapy Cuts Therapy Visits. Essentially, it seems they tried to hide and/or blame the insurance company for their actions. That is, until Sue called insurance and got the facts. The damage they did will be hard to reverse, and we are in for a go of it to get Ryan’s visits approved at the same frequency. If it’s not out-and-out unethical, it’s just plain wrong.
But wait! It gets worse!
On Friday I received a call from a number I didn’t recognize (it’s not the number I have for the Therapy outfit) and let it roll over to voice mail. I picked it up later that evening. The message seemed amicable enough and they were just asking that I give them a call. In what can only be considered my misgiving for thinking people will just do the right thing, I had it in my mind that an apology might be coming. I was happy about that. I truly believed a higher-up caught wind of this and was not happy. I envisioned hearing something to the tune of “some things were not handled well and we’d like to make it right”. I had every reason not to trust this company, but perhaps it was just one idiotic therapist that was not representing the company well. I put it on my calendar for Monday afternoon (today) to call back.
I hear my phone ring, but can’t get to it. I can see its just a telephone number in the display, and not a recognized contact from my address book. I let it roll over and soon realized the aforementioned therapist did a fine job representing her company!
Picking up my voice mail, this is what I hear (verbatim):
Hello Mr. Diviney. Again, this is Liz Torresson calling from Capital Home Health. I’m sorry that you were unable to return my call on Friday. I really need to let you know that the agency has made a decision that we will be discharging Ryan. Um, that discharge will be effective, um, Saturday, March 26th which was the last visit that was made — made by [Therapist].
Um, when I called [Insurance] they, um, declined to give us the name and numbers of other agencies that provide coverage for them, for home care. Their direction was that, um, you or your wife could go on their online site www.[insurance].com. Um, if you go to “Find a Doctor”, “Virginia”, “Hospitals/Other Facilities” you can find Home Health Companies that do have contracts with them.
Um, I am so sorry that, um, you are so disappointed in our services. I can tell you that the staff here did the best they could for Ryan for a fairly long period of time and I know that his care has entered a different phase. I hope that you are able to find an agency that can meet your needs. Thank you. If you’d like to talk please give me a call. 703-737-6310.
So, it seems they handle their poor business practices by invoking even worse ones. Way to throw me a stone when I’m drowning! Oh, wait, how could I forget… they were the a-holes that pushed me in the water in the first place.
So, did they already intend on stopping their services without letting me know? Or did they make it retroactive when I hurt their feelings? Does it really matter? I can’t decide which is worse anyhow.