Maybe someone from the Morgantown Chamber of Commerce is a follower of this blog. I can only hope. I believe this person would be outraged by the taxi service in their town. It’s simply beyond belief.
Remember, this is my one and only experience with them. But it’s a whopper.
For several reasons, I didn’t want to drive the Jeep to Kari’s friends house on Saturday night. Mostly, there is a parking scarcity and the streets are tight to fit through. beyond this, no sense putting it in the middle of partying college students. Hey, $5.00 of slight inconvenience is worth not risking damage to my car. Right? Right? Right?
Well, the trip there was uneventful. I suspect it’s because we called from the hotel. I’m wondering, why is everyone so angry at this taxi service? I mean, aside from the driver smoking in a non-smoking cab, what’s the problem? Light em’ if you got em’.
So, I spend about two hours at Kari’s friends. I wanted to leave after an hour… but more on that later. I amazed them with my new found ability to play a game called “Flip Cup”. I think being sober as a judge might have given me a distinct advantage. Just so everyone at WVU knows, I’m the man at Flip Cup. If you doubt me, I have about 20 people as eye witnesses. I want a trophy or something…
Anyhow, after about 45 minutes schooling college kids on social gaming, Kari calls a cab for me. They’ll be there “in a few”. After “a few”, and a few more, no taxi. Kari calls again. They’ll be right there. Great!
I ask Kari to text me the Taxi companies phone number. Surely, they’ll be a bit more trustworthy with a parent. I dial it up.
“This is the third time we’ve called a cab to 700 _____ Street”, I say.
Dispatcher: “The driver was there earlier.”
Me: “No. He was not. We were actively watching”.
Dispatcher: “He was beeping his horn”.
Me: “That’s not true”.
Dispatcher: “We’ll get one to you whenever we can”, with a belittling tone.
Me: “No need to get indignant. I hope this is not the way you treat the college students who rely on your service”.
Dispatcher: “NOW YOU LISTEN TO ME”, he yells, “I’LL CANCEL YOUR TAXI IF YOU WANT TO PUSH IT”.
Yes, I wanted to push him. I did! I wanted to push him very much. After quickly prioritizing my plan of action, I back off. For a bit…
The taxi comes, picks me up, and delivers me safely to the hotel. I stiff the driver on the tip. Once in my room, I dial up the taxi service.
Dispatcher: “intelligible taxi intelligible“.
Me: “Hi. I was just picked up from 700 _______ Street and…” He cuts me off.
Dispatcher: “What’s your problem”?
Me: “Thanks for asking. It’s you. But here’s the difference from when we spoke earlier, you are not in control. You cannot cancel my ride. You’re tone and treatment was…”.
Really, did he just hang up on me? I call back.
Me: “Sorry, we must have been disconnected”.
Dispatcher: “Expletive stop calling”
Me: “You seem to be having problems with your phone system, but if it’s you hanging up on me just hold off for a minute.”
The dispatcher starts yelling a time about how busy he is and how he’ll call the police if I don’t knock it off.
Me: “Now, we wouldn’t want that. Tell you what, I’ll check in with your company next week. Mind if I get your name?”
Seems he minded.