It’s amazing how hindsight adds clarity. It did just that with the nursing crisis facing Ryan (but quickly working toward resolution). For my part, I’m sorry I didn’t approach this differently. I overcomplicated this of drawing a line in the sand, digging in my heels, and using this website to express my outrage. I injected too much venom into my posts. Sure, I was exhausted but this in no excuse whatsoever for so quickly calling people out. I would have been better served by doing just what Sue did. Namely, picking-up the phone and handling the situation without finger-pointing.
You see, assigning blame interfered with achieving what was in the best interest of Ryan and this is never the way it should happen. I’m really disappointed in myself for behaving as what I was frustrated about; not communicating effectively. I cringe at how much would was avoidable with a little diplomacy. I am sorry for not finding a better approach and to those who feel I was insensitive to their feelings.
Yes, in one simple phone call to the Regional Director, Sue was able to keep the nurse we love for up to four nights a week. She was able to have the nursing agency begin actively recruiting to fill the remaining shifts. She patched up the relationship. She re-established the lines of communication. She returned focus to doing the right thing by Ryan. Simply stated, she fixed it all. Make no mistake about it, this is a public acknowledgement that I was wrong (and she was right).
There’s a valuable lesson in this for me. Instead lowering my head and plowing through like a steamroller, sometimes it’s more effective to step to the side so the destination becomes visible again. Or as Sue did, and better yet, find a way to integrate it into the overall purpose so all are moving in harmony in the same direction.